EasyCare

EasyCare is a monitoring tool employed by FCM to track all requests from customers regardless of the communication channels used (phone or email).

EasyCare assigns and tracks requests, reassigns requests to a manager in case of claims, and provides statistics on the quality of service delivered to customers, as well as our ability to provide solutions according to our defined SLA (Service Level Agreements).

Overall, EasyCare enables us to follow up on all interactions between your organization and FCM Travel Solutions, in order to analyze these performance indicators in your Business Reviews.

EasyCare ensures consistency of responses to your organization, as well as a reactive process.